4.2 out of 5 starsLorenzo Morè
5 out of 5 starsposted 1 year ago
Nice and competent staffTHOMAS CAPPELLETTO
1 out of 5 starsposted 2 months ago
Introduce yourself as a company to join the Class Action against LYONESS and related civil / criminal case as confirmed by their lawyer to be eligible. Promptly paid 122 Euros, enormous time dedicated to exchange emails, forwarding attachments, declarations, mobilized from Treviso to Padua, losing a day of work for a meeting with another lawyer. One year later, they warn us that we cannot be included in the lawsuit in progress as they will proceed to the same evaluation only with private persons. We therefore decide to request a refund and from that moment an infinite ordeal begins where they continually try to change the cards on the table. From that we could not return to that we could stay for an extra-judicial procedure, from the extra-judicial procedure to a possibility of being integrated if they ever make a second case. A month that they try in every way to take their time, including ignored emails, misleading answers, unnecessary phone calls and reminders, meetings in the office and today once again to take another 15 days of time because, after the owner's return from vacation, they must hold a meeting in 4 people and consider whether or not to approve our refund request. Really absurd!
Reply to your answer:
It is certainly not our fault if you had or had uninformed staff at the time since the lawyer with whom we had to deal from the first appointment (having presented us as a company, having supervised our position and having dealt with those in charge) has always confirmed that we could re-enter the first useful cause without ever specifying a treatment other than private. And incidentally, the very call to Padua that made us lose an entire day of work confirms this. What you are telling us as a desperate attempt to turn the conversation around and take the reasons (I underline that in the last month we have already heard 3 different versions), is only part of the latest information released by you, which if they had been so since beginning, they would certainly not have convinced us to invest any money. After the money and all the lost time that we will appropriately quantify to whom we are competent, we deduce that returning 122 Euros will make a big difference to your pockets. After receiving such treatment, therefore, we can only comment negatively and like wildfire because word of mouth is not always positive, and for us this is a small but crucial detail that is getting out of hand. The best wishes for a happy holiday to the owner from us!Annamaria Ardito
5 out of 5 starsposted 1 month ago
They assisted me very well for compensation due to a road accident.
test-uploadNicola De Rossi